Returns should occur within 30 days of delivery. Product has to be in "As new" condition and returned in it's origianl packaging or we cannot refund the order.
You must first obtain a Return Merchandise Authorization (RMA) from Ergo Standing Desks and we will arrange for you to ship the return back directly to the manufacturer. Some manufacturers will provide a free return shipping label and others will expect you to cover that cost. Most of our manufacturers do not charge a restocking fee, but a few do. The RMA number needs to be labeled on the return shipment.
To begin a return email us at: Customer Service and include the following:
- Your order number which begins with #ESD
- Which items you would like to return
- Reason for your return
We will reply within 24 hours with you RMA Number, shipping label if provided by manufacturer, and any restocking fees that will occur. Call us at 866-486-1476 with any questions.